WhatsApp bot with catalogue and booking
A WhatsApp Business API bot connected to Shopify/WooCommerce that shows products, answers questions and lets customers check out or book a visit to your physical shop, if you have one.
AI automation for e-commerce
Ecommerce lives or dies on response speed and on not losing orders to silly bits of friction. STAKKER SYSTEMS automates WhatsApp customer service, abandoned cart recovery, pre-purchase questions, order management and after-sales support, connecting everything to your Shopify, WooCommerce or custom store.
What usually fails
- Abandoned carts that are never recovered because the customer gets the email too late, or simply ignores a generic one.
- Out-of-hours WhatsApp messages that go unanswered, so the customer buys elsewhere.
- A support team answering the same question about sizes, delivery times or returns 50 times a month.
- Manual order tracking whenever a customer asks where their parcel is.
- No after-sales follow-up: customers buy, then forget about you until something annoys them.
What we build
Automated cart recovery
When a customer abandons their cart, a smart sequence of WhatsApp reminders (with higher open rates than email) features the exact product, recommendations and a discount code where relevant.
After-sales support and returns
First-line support that handles order follow-up queries, address changes, returns and refunds, and passes anything that needs judgement to a person.
Automated FAQ with RAG
A website chatbot trained on your product information, delivery policy and returns policy. It cuts repeat tickets and improves the buying experience.
Reviews and reputation
After delivery, an automatic sequence asks for a review on WhatsApp. Replies to reviews on Google and other platforms are handled in a tone consistent with your brand.
Use cases
WhatsApp support 24/7
A customer asks at 11pm whether you have a product in size M. The bot checks stock in real time, confirms availability and guides them to checkout without waiting until the next morning.
Abandoned cart recovery
30 minutes after the cart is abandoned, a WhatsApp message mentions the exact product: "I saw you hesitated over this shirt in size M. Can I help with anything, or shall I give you free delivery if you order today?"
Automated tracking
A customer writes "where is my order?". The bot checks the logistics integration and returns the latest status and a tracking link, without your team touching the ticket.
Hassle-free returns
A customer asks to return an item. The bot checks eligibility against your policy, generates a return shipping label, and alerts your team only if the case is exceptional (a faulty product, a complaint).
After-sales with upselling
After delivery, a message asks if everything is OK. If the reply is positive, it suggests a complementary item ("the bag that goes with that shirt"). If it's negative, the customer is passed straight to a human.
Frequently asked questions
Does it work with Shopify and WooCommerce?
Yes, both have stable APIs. We also work with custom stores (Next.js Commerce, Medusa, Saleor) and BigCommerce. Hardly anyone asks for Magento any more; we can do it, but it takes more effort.
What percentage of carts can be recovered with WhatsApp?
It depends on the product and your customer base. Market studies on WhatsApp recovery for mid-priced products tend to cite high single-digit ranges, but every store is different. The honest approach is to measure against your current baseline and decide based on your own data.
Do I need to have WhatsApp Business API already set up?
We handle it as part of the setup: Meta account verification, registering official templates and choosing a BSP (Twilio or 360dialog) based on your volume.
What if I sell internationally in several languages?
The bot can work in multiple languages with automatic detection. Modern LLMs handle this well in Spanish, English, French and Portuguese with no drop in quality.
To understand the terms
What is WhatsApp Business API?, What is an AI agent?, What is n8n?, What is RAG?